Frequently Asked Questions

Our plush is seasonal and are only available for a short period of time. We do not carry inventory of any plush products.

Please continue to check your local store for new designs of huggable and loveable Hug & Luv plush animals!

Please check the following retailers in your area for Hug & Luv products:

Our plush is cute and cuddly, but also seasonal! Please continue to check the above retailers for new designs as most stores carry different assortments and they change regularly!

Please check the following retailers in your area for our products:

We distribute a wide selection of seasonal products – please continue to check your local retailers often for new items as they change often!

Please give us more information about the item (UPC code, stock number) and the specifics of the problem so we can try to help.

If not, please return product to retailer along with receipt for purchase.

We ship product direct from overseas to or customers and do not have a store front.

Please check with your local retailers for distribution outlets.

The product will need to be returned to the retailer the product was purchased from along with receipt for purchase.

The retailer will handle any returns and exchanges according to their return policies.

We do not offer coupons at this time, but please continue to check our website as if we are able to offer, they will be posted online.